Retour zenden

Als een kledingstuk u niet past of bevalt, kunt u ons de goederen altijd binnen 30 DAGEN na ontvangst probleemloos terugzenden.

It is free to send back goods with the enclosed UPS-returns note. You can apply for collection from your home by phoning 078-250-877 for free or on the internet at www.ups.com. Under "Collection" and "Schedule a collection", you can enter your address details and the desired collection time.

Retouradres:
Hermes Fulfilment GmbH
c/o Wolford
Schillenbrink 4-6 - TOR 36
32584 Löhne
Deutschland
 

Creditnota

Nadat het geretourneerde artikel door ons is ontvangen, zullen wij de goederen controleren en de terugbetaling uitvoeren. De terugbetaling gebeurt binnen 2-4 weken na ontvangst van de retourzending.

Als u al betaald hebt, dan storten wij het bedrag terug op uw bankrekening, PayPal-rekening of creditkaart. Bij aankoop op factuur kunt u het factuurbedrag overeenkomstig verminderen.




Meeste gestelde vragen

  • HOW CAN I MAKE SURE THAT WOLFORD HAS RECEIVED MY RETURN?
    Upon receipt of your return, we will send you an email to the e-mail address you have entered during the ordered process.
  • DO YOU OFFER FREE SHIPPING FOR RETURNS?
    Return are always free of charge in the Wolford Online Shop.
  • CAN YOU EXCHANGE UNDERWEAR OR JEWELRY?
    You can exchange underwear and jewelry, but they must be in an unworn condition.
  • WHERE DO I SEND COMPLAINTS DUE TO PRODUCT ERRORS?
    If, despite our careful quality control, products purchased in the online boutique are unsatisfactory, please return these items to us with the enclosed return label and the return reason "complaint". Please note that for organizational reasons only products bought at Wolford Online or in the Online Outlet can be returned via mail. If you purchased your products at a store, use our Store Finder to quickly ascertain the location of the boutique where they were purchased and inquire there for a prompt exchange or refund.